Authorized Dealer Benefits
– Dinerware Training
– Sales Discounts
– Trade Show Support
– Partner Conference
– Discussion Forums
– Co-Op Marketing Funds
– Yearly Technical Conference
– Territory Considerations
Dinerware resellers offered small investment with high potential for return
Our product is revolutionizing hospitality point of sale. Low startup costs and low overhead allow Dinerware authorized dealers to offer Dinerware and quickly grow their business. Our audience is ready for the control Dinerware offers!
Multiple revenue sources —
Enable you to build a profitable and lucrative business. We’ve developed partnerships with several credit processors that engage in revenue share programs. And we offer new revenue share opportunities with third party developers in areas such as mobile ordering and enterprise web-based reporting.
Built on Microsoft® technology —
Deliver high performance and industry-leading reliability through a low total cost of ownership to the customer. We use Microsoft SQL Server technology, TCP/IP networking, and Windows-based software which means our authorized dealers spend less time on implementation, setup and support calls.
Unlimited technical support —
Free to authorized dealers. This is a key component of the Dinerware offering. Our highly experienced, local staff provides 24/7/365 coverage.
Dinerware authorized dealers around the globe
Dinerware has cultivated a diverse and broad dealer community that spans across North America and parts of Europe, Asia and Africa.
Our commitment to dealer success is absolute. We work closely with each dealer to maximize their success selling Dinerware and encourage networking within the dealer community.
Dinerware dealers say the third party relationships we built from hardware suppliers, payment processors to software developers directly contributes to their ability to sell Dinerware and value-added products.
We continue to build on an open platform and encourage dealers and customers to do the same. We’ve heard our approach is refreshing and that having an open platform is often the reason why dealers and customers select Dinerware as their choice for restaurant POS.
A Word from Dinerware CEO Jeff Riley
We hope you share our enthusiasm for the restaurant and hospitality industry- and for helping restaurants improve service, manage operations and lower costs. Dinerware is a revolutionary product in design and approach, and we feel very strongly about our future, and the future of hospitality point-of-sale (POS).
First and foremost, becoming a Dinerware dealer is a tremendous business opportunity – a chance to represent an industry-changing product that delivers a very high level of customer satisfaction, with a low total cost of ownership.
Dinerware also represents a very different approach to technology and after-sale support. Traditionally, many POS companies have built their business models upon the support contract.
By using proprietary equipment and closed-ended operating system, they use this to tie restaurants to long-term contracts and business agreements. Market forces have changed and so have expectations from restaurant owners. Dinerware has picked up on this and designed the product to be managed locally – without the need for expensive support contracts.
Ease of use, reliability, and low cost of ownership are the hallmarks of Dinerware. And the long-term design strategy involves using third party developers to provide add-ons that create a tremendous amount of value for the restaurant owner and the provider.
We are very excited about the future, our dealers, industry alliances and our product. We strive each day to make technology more approachable for restaurant and hospitality. We hope you will join us as we move forward with exciting technology and partnerships.
There are a lot of restaurant POS systems on the market. Why is Dinerware better?
Dinerware thinks like a restaurant manager, so restaurateurs don’t need to waste time trying to think like a software engineer. Most POS systems are designed based upon outdated point to point technology, which makes them prone to crashes and data loss when the restaurant gets busy. Our sophisticated three-tier SQL technology makes it more reliable than most restaurant POS systems, and the screen is intuitively designed, so most users can master Dinerware within a few minutes.
Why is an intuitive POS system better for my customers?
The Dinerware screen is intuitively designed so functions users need are located exactly where they expect them to be. Most POS systems are set up so the screens make sense to software engineers, not the restaurateurs who actually use them on a day to day basis. The screen is designed so waitstaff, bartenders and managers don’t have to hunt for the features they want to use, which saves your customers time and aggravation.
A lot of POS systems claim to be easy to use. Just how easy is Dinerware to use?
Most users can be trained in about 10 minutes to use the basic floor functions – setting up tickets, placing orders, splitting tickets, etc. Most restaurant managers can set up menus, discounts, and policies in a single afternoon. Imagine being able to train your customers during the demo!
My customers want their POS system to work very fast. How complicated is it to do things like split tickets?
Servers can split tickets, share menu items and add special requests to tickets in a single step. All of the tools they need are right there on the order screen, which makes it quicker to use.
My customers worry their POS systems will crash when their restaurants get busy. Why should they feel secure owning Dinerware?
Dinerware is designed for high reliability, based upon SQL and XML-based “stateless client” architecture. Our three-tier design is the most robust and advanced on the market. This means Dinerware can easily scale to handle even the largest operations – and won’t crash just because the restaurant has a busy Friday night.
Will my customers need to buy proprietary hardware to run Dinerware?
Dinerware runs on open hardware standards on Windows. Your customers don’t have to buy expensive proprietary hardware to run Dinerware – which means you can offer your customers the hardware products that fit their requirements and budget.
What kind of connection will my customers need to process credit cards with Dinerware?
Dinerware features direct interfaces to Mercury Payment Systems, Heartland Payment Systems, and Paymentech do not require the use of any middleware software. For all others, we offer integration with with a middleware application (purchased separately) Slipstream from Midnite Express. For all options, we require a reliable, always-on internet connection. We do not support dial up modems. We also offer integration with Mercury and Valutech gift cards. Givex integration may be done with the use of Slipstream software.
Will my customers need a back office computer to run Dinerware?
No. All management functions are available on any workstation, so customers will not need a separate back office computer. This reduces the cost of the system and makes Dinerware suitable for installation even in tiny restaurants and bars. Managers can stay on the restaurant floor and be available to customers and staff, not hidden away in a remote back office.
Will Dinerware expand to meet the needs of a fast-growing restaurant?
Dinerware can be used for any restaurant large or small. As customers build menus, expand staff, and add new locations, Dinerware is designed to grow with their business. From a chef-owned independent restaurant to a chain, Dinerware scales easily to meet customer needs.
Some restaurants have new specials every day. Does Dinerware track sales of these?
With the Fresh Sheet function and mere minutes of a manager’s time, Dinerware will keep track of how many specials have been sold, how many remain to be sold, and provide easy to generate sales reports.
Can my customers track sales and costs over a long period of time?
All of the data customers enter in Dinerware remains available always. If the customer decides in five years to run a report on today’s sales, the data is accessible. Users may view data for any period they choose. Dinerware makes it possible for customers to view their data which makes long term planning easier and ultimately increases their return on investment.
My customers worry about security. If Dinerware is running on easily accessible terminals, how can they protect their important data from unauthorized users?
Dinerware makes it easy to restrict access in any way you choose. You can require a PIN code, set access capabilities individually for each user and establish automatic system time-out.
Can Dinerware handle other managerial functions such as timesheets and staff messaging?
When employees clock out at the end of the shift, Dinerware provides each user with a daily personal activity report complete with tip totals. Managers have access to all of this information through easy to generate reports. Managers can set jobs and pay rates and even send messages to staff.
Many of my customers have never used a POS system before. Will they be comfortable using Dinerware?
Dinerware is designed to be as easy as possible for customers to use and maintain – which means fewer headaches for everyone. Our intuitive user interface, reliability, and affordability combine to make Dinerware a POS system you can sell with confidence and that your customers will love!