FAQ:
Why is my Receipt Printer not printing receipts or guest checks?
The printer is off. Check that the printer has not been accidentally unplugged or turned off.
The printer is disconnected from the workstation. Check the cable from the printer to the computer.
If none of the printers on the system are printing, it may be that the license file is not installed. Contact your Dinerware reseller for more information.
Why is my kitchen printer not printing?
The printer is off or out of paper.
The printer is not adopted to a workstation. Contact your Dinerware reseller for more information.
The Job in use is not allowed to print to that printer.
The items are not set to go to that printer.
The Dinerware workstation where the printer is adopted is not running.
The printer is adopted at two different workstations, so jobs are coming out somewhere else. A printer should only be adopted at one location. Contact your Dinerware reseller for more information.
Why won’t the cash drawer open?
Check for proper operation by using the “Test Print” in the printer adoption screen in Manager Mode.
Check that the user has cash drawer privileges and No Sale privilege.
Clock Out and Clock In at the Workstation with the cash drawer attached, and pick the proper cash drawer. Clock in where you will be operating the cash drawer and choose the correct cash drawer.
Check to ensure that the cash drawer is not locked.
Printer must be fully functional to enable cash drawer. Everything that applies to printer failures also applies to cash drawers.
Why are the last couple of lines cut off on each print?
Check to be sure you have chosen the correct model of printer in the Printer Adoption dialog. Dinerware compensates for different paper cutter geometry according to this setting.
Why are my remote prints double-spaced ?
Check the printer width settings.
Why are characters cut off on the left or right side of my print outs?
Check the printer width settings.
Why are remote prints cut off part way through?
Check “Slow Dot Matrix Printer” in the printer adoption dialog. This causes Dinerware to compensate for buffer overflow.