Dinerware version 3.3 introduces a built-in gift card capability that can be used (for single locations) with no additional transaction fees. Restaurants using Dinerware can now market and promote their business through the use of branded gift cards without any concern for per-swipe fees.

Dinerware’s new release also provides significant enhancements for table management. The system now provides the ‘host’ with a full view of the restaurant’s seating areas with real-time visibility of table status. This feature helps full service restaurateurs deliver a faster seating experience for walk-in guests and allow more efficient table turnover to grow their revenue and profitability. Using this feature, restaurateurs are now able to create custom floor maps from their own uploaded blueprints or actual pictures of their restaurant. Customized table buttons are placed on these images to provide a realistic and interactive floor map for restaurant employees to better serve their guests.

In addition to these significant enhancements, Dinerware has added more cash control reports, customization options to daily strip reports which can be instantly printed at any terminal’s receipt printer, and usability enhancements to make the growing list of system settings easy to access and change based on the unique characteristics of each restaurant concept supported by Dinerware.

Brian Baughman, Product Manager states, “I’m very proud of this release. We have put a lot of hard work into involving customers and Dinerware partners into the design and testing of this release and we believe customers will be very happy with the outcome.”

Rob Freytag, who leads Dinerware’s Channel efforts asserts, “Dinerware version 3.3 represents our ongoing efforts to add features to the product while keeping it the easiest to use software in the industry. We are excited to start promoting these new features to Dinerware’s worldwide community of partners and users.”

About Dinerware:

Dinerware creates restaurant (point of sale) software for table service restaurants, cafes, nightclubs, bars, fast casual, counter service, quick service, hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington, Dinerware is distributed worldwide. For more information about Dinerware, or for a free trial download please visit www.dinerware.com.

Among product features to be showcased, Dinerware will provide partners with a preview of new table management features, capabilities to drive customer loyalty, and enhancements to web-based services, such as Dinerware Online Ordering.

The conference will also include a showcase of technology partners, including several technical certifications with service providers in the hospitality and mobile technology space.

“Our continued product improvements, expansion of our SDK, and our forward-thinking strategy of providing customers a seamless and easy way to manage their point of sale systems will be on display at our annual partner conference,” said Rob Freytag, Dinerware Channel Manager. “We expect a record number of attendees this year, and we are excited to demonstrate how Dinerware is moving into the mobile space while remaining focused on bringing customers an easy to use, reliable product that delivers a low cost of ownership.”

About Dinerware

Dinerware provides restaurant (point of sale) systems to fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR, hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington and sold worldwide, Dinerware provides intuitive systems for the hospitality industry. For a list of Dinerware certified solutions, or for a free trial download, visit http://www.dinerware.com or call (866) 346-3792.

Seattle, WA – Dinerware, Inc., a leading developer of restaurant POS (point of sale) software, today announced its sponsorship of Ryther teens to attend the December 1^st Guest Chef Night at FareStart featuring acclaimed chef, Jerry Traunfeld of Poppy.

Every Thursday night, a different Guest Chef works with FareStart’s students to prepare a three-course meal for over 200 guests served at the FareStart Restaurant. The three course meal and graduation ceremony is an opportunity for two organizations to bring together groups who face similar challenges with a single message of hope. The graduation ceremony, a highlight of the weekly Guest Chef Nights, celebrates the students who have completed FareStart’s job training program. The program provides disadvantaged men and women with job training and assistance with finding employment opportunities in the food service industry.

This evening also promises to bring the Ryther youths a message of encouragement at a crucial time in their lives. “Supporting FareStart and its mission to support homeless people to become self-sufficient is important and touches many of the teenage boys in our substance abuse inpatient program,” Marie MacCoy, Inpatient Substance Abuse Program Supervisor at Ryther. She continued, “We have teens that often don’t think they can achieve success and who don’t have social skills and job training. Many of our clients want to go into the culinary arts, and I think it will be great for our teen boys to see others who have had disadvantages change their lives and achieve what they set out to accomplish – I think it will inspire hope.”

FareStart welcomes the teens from Ryther. “We’re excited to have the Ryther and Dinerware group join us for Guest Chef Night. The students in our program come from many different walks of life and have overcome some incredible challenges,” Christina Starr, FareStart’s Marketing Communications Manager. “They are a wonderful example of what can be achieved despite significant obstacles.”

This year also marks Jerry Traunfeld’s third consecutive year participating in Guest Chef Night at  FareStart. “I feel the direct connection with students of the program very rewarding. I was raised with the belief that the best help you can give is the kind that enables others to help themselves,” Traunfeld stated. “I’m impressed with how capable and enthusiastic the students are, especially with little kitchen experience.”

He also congratulates FareStart for their recognition from the James Beard Foundation. FareStart was awarded the Humanitarian of the Year award earlier this year. The recent accolade underscores the focus and dedication FareStart continues to bring to the community and food service industry.

Dinerware sought a way to bring two communities together in a way that would benefit all involved. Dinerware will act as financial sponsors for the Ryther adolescents, and Dinerware staff will be table servers for the Ryther group.

“Both Ryther and FareStart help people realize their untapped potential,” said Jeff Riley, Dinerware CEO. “We feel that Dinerware can make a small but meaningful difference by bringing these two together and serving them as our customers for a memorable evening of fine dining and inspiration.”

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About Dinerware

Dinerware provides restaurant (point of sale) systems to fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR, hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington and sold worldwide, Dinerware provides intuitive systems for the hospitality industry. Please visit http://www.dinerware.com or call (866) 346-3792.

About Ryther

Ryther is a recognized leader in behavioral health services for children and their families facing complex challenges. They are dedicated to providing comprehensive services and innovative treatments. Ryther serves children and adolescents referred by parents, physicians, state agencies, courts, schools and other providers working with children. Their services include programs and solutions for families with children who have challenges stemming from trauma, mental illness, substance abuse, Autism Spectrum Disorders or adjustment issues with school, peers or parents. They guide, coach and teach so that every child and family they work with may experience new ways of thinking, develop positive relationships and realize a better life.  For more information, please visit www.ryther.org.

About FareStart

FareStart provides a community that transforms lives by empowering homeless and disadvantaged men, women, and families to achieve self-sufficiency through life skills, job training and employment in the food service industry. Over the past 19 years, FareStart has provided opportunities for nearly 5,000 people to transform their lives, while also serving over 4.5 million meals to disadvantaged men, women, and children. Every day, men and women transform their lives in the 16-week adult program, which includes culinary training, life-skills classes, counseling, and assistance with housing, food, clothing and other support services to assist FareStart students as they change their lives. FareStart’s Graduate Support Services program provides ongoing guidance to adult graduates, providing a full year (and sometimes longer) of support to help individuals move forward to self-sufficiency. FareStart, a 501(c)(3) nonprofit, generates about one third of its annual operating revenue through business operations, such as Guest Chef Night at the FareStart Restaurant. For more information, visit www.farestart.org.

About Jerry Traunfeld

Jerry Traunfeld is chef and owner of Poppy, in Seattle’s Capitol Hill. Inspired by the “thali”, a platter served to each guest holding a variety of small dishes, he presents his own style of Northwest cooking, highlighting seasonal ingredients, fresh herbs, and spices. Poppy was named one of 50 best new restaurants in the U.S. in Travel and Leisure and made the Condé Nast hot list of 50 top new restaurants in the world

From 1990 to 2007 Jerry was executive chef at the highly acclaimed Herbfarm Restaurant. In 2000, he won the James Beard award for Best Chef: Northwest, and was a semifinalist nominee for the nationwide Outstanding Chef Award in 2010 and 2011. Jerry is the author of two award-winning cookbooks, The Herbfarm Cookbook, and The Herbal Kitchen. He has been featured in The New York Times Magazine, Food and Wine, Bon Appetit, Gourmet, Fortune, and many other publications, and has appeared on Martha Stewart Living and competed on Bravo TV’s Top Chef Masters.

“Dinerware has earned year-over-year growth since it was founded April 2000,” stated Jeff Riley, Chief Executive Officer, “Our growth continues to accelerate even amid worldwide economic challenges and we are pleased to be recognized on the Inc. 500 | 5000 list.”

Dinerware has seen growing demand for its products in North America, the United Kingdom, Australia, and Asia. Riley commented, “Our success with customers has been fueled by their word of mouth experience in using our products. Specifically, independent restaurateurs have appreciated how easy it is to take control of their business with lower training and support costs than other POS systems require, while expanding the flexibility and interoperability provided by other systems.” Dinerware offers an extensible, interoperable software platform to the hospitality industry. “Restaurateurs understand their businesses will change with social media and the rapid adoption of consumer mobile applications, and they don’t want to be locked into software that inhibits or limits their ability to change with the times and technology shifts, which they face on a daily basis,” stated Riley.

The Dinerware Virtual Client enables software developers to easily connect to the product and extend its capabilities. Hundreds of companies are currently engaged in offering Dinerware restaurateurs value added services such as mobile pay and marketing, reporting, inventory, time management, reservations and many other benefits.

The 2011 Inc. 5000, unveiled in the September issue of Inc. (available on newsstands August 23 to November 15 and on Inc.com), is a group of companies that are smaller but much faster-growing than last year’s crop. Aggregate revenue is $10.5 billion, with a median three-year growth of 1,275 percent. The companies on this year’s list employ more than 46,000 people and generated over 35,000 jobs in the past three years. Complete results of the Inc. 500, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found on Inc.com/inc5000.

About Dinerware

Headquartered in Seattle, Washington, and sold worldwide, Dinerware provides scalable restaurant point of sale (POS) systems and operates in a variety of environments such as fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR, hotels, casinos, golf courses and wineries. For a free trial download, visit www.dinerware.com or call (866) 346-3792.

About Inc. Magazine

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 710,106, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at www.inc.com.

Methodology

The 2011 Inc. 500 is ranked according to percentage revenue growth when comparing 2007 to 2010. To qualify, companies must have been founded and generating revenue by March 31, 2007. Additionally, they had to be based in the U.S., privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2010. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2007 is $100,000; the minimum for 2010 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at www.inc.com/500.

Drizzle brings a variety of experience with her from the industries of insurance adjusting, commercial office furniture, commercial audio visual, and real estate and facilities. A graduate of the University of Washington with a Bachelor of Science degree in Applied and Computational Mathematics specializing in Discrete Mathematics and Algorithms with a minor in Mathematics, her focus has remained on efficiency and process improvement. Her highest priority continues to be customer satisfaction and market analysis.

“As Dinerware continues to grow, it’s critical to attract quality talent to best serve our customers and the industry,” said Jeanie Walker, Dinerware Marketing Director.  “I’ve had the pleasure of working with Drizzle in the past and feel lucky to bring her many skills such as project management, analysis and writing capabilities to the organization.”

“I am excited to be the latest member of the Dinerware team,” said Drizzle. “The company offers point of sale products that are reasonably priced and easy to use, and the software’s interoperable platform is very interesting.  Dinerware has a dynamic group of people, all of whom take great pride in bringing their best to the success of its customers. It is an honor to be brought on board at Dinerware.”

The choices restaurant operators face become increasingly critical with long-term impacts, when it is time to balance the implementation of new IT system capabilities against the management of rapid unit growth. From core POS and back office systems to cutting edge customer initiatives on the web or with mobile devices, the speakers will explore what to invest in—and when—to support an expanding business.

In this session, Bill Holleman Jeff Riley will share one chain’s growing pains and lessons learned, including concept standardization and establishing successful partnerships with IT vendors. To learn more about this event, click here for details.

SEATTLE, WA — Dinerware, Inc., a leading developer of restaurant POS (point of sale) software, announced its certification of Tabbedout, a secure mobile payment solution that allows patrons to open, view and pay their tabs, for free, with a an iPhone or Android smartphone.

The certification allows Dinerware to expand its best-in-class POS platform and provides merchants with a mobile payment solution available through Dinerware version 3.0+ via the XML-based Application Programming Interface (API) supported in the Dinerware Virtual Client.

Tabbedout provides Dinerware merchants a way to improve staff efficiencies, eliminate credit card handling issues and enhance overall customer experience. With Tabbedout, the consumer shows their server a code from the Tabbedout mobile application to start a tab without the need for a physical credit card. The guest enjoys an added sense of security since their physical credit card stays with them at all times and their credit card information is encrypted securely on their mobile phone, within the Tabbedout application.

“Integrating with a POS leader like Dinerware expands the availability of our unique mobile payment solution to a broad network of bars and restaurants,” said Rick Orr, CEO, Tabbedout. “This is key to our vision to make mobile payments an everyday simple, secure process that allows customers to maximize their time out with friends while generating material new revenue for Tabbedout venues.”

Lanai Rooftop Lounge in Austin, TX recently incorporated Tabbedout in its Dinerware point-of-sale system. Lanai managers and servers found Tabbedout easy to use and also helped their staff be more efficient without requiring time-consuming training or additional equipment purchases. Tabbedout works seamlessly with the Dinerware restaurant point-of-sale system’s open platform so Lanai consumers are now able to open, view and pay their tabs at their convenience.

“Lanai Rooftop Lounge is focused on creating a unique guest experience which is only enhanced through Tabbedout. Enabling customers to start and settle tabs, when they want to, gives us more time to serve them and making sure they are having a great experience,” commented Lesliann Nemeth, general manager, Lanai Rooftop Lounge.

“The Dinerware open platform allows us to provide innovative add-on solutions like Tabbedout’s mobile payment solution,” stated Jeff Riley, Dinerware CEO. “As part of our mission, the team at Dinerware strives to provide our customers with complete control of their Dinerware POS platform. This includes giving our customers the ability to choose the technology partners they use to support their business without limitations being placed on them by Dinerware or our products. We certify these add-on products to help ensure customers that they can expect a high quality integration that works reliably over time.”

About Dinerware

Dinerware provides restaurant (point of sale) systems to fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR (quick serve), hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington and sold worldwide, Dinerware provides intuitive systems for the hospitality industry. Visit http://www.dinerware.com or call (866) 346-3792.

About Tabbedout:

Tabbedout is a product of ATX Innovation, a company focused on changing the payments paradigm for the hospitality industry in order to increase convenience and security. Tabbedout enables bar and restaurant patrons to open, view and pay their tab via their smart phone and increases security measures in a fraud-prone industry while providing a better customer experience. For more information, visit tabbedout.com or contact sales@tabbedout.com to learn more about becoming a Tabbedout partner.

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]]> http://www.dinerware.com/dinerware-certifies-tabbedout/feed/ 0 http://www.dinerware.com/dinerware-version-32-now-available/ http://www.dinerware.com/dinerware-version-32-now-available/#comments Mon, 18 Apr 2011 14:16:40 +0000 jeanie http://www.dinerware.com/?p=2282 Restaurateurs reap rewards of customer loyalty programs, barcode scanning, and deeper menu functionality with Dinerware version 3.2

Dinerware, Inc., a leading developer of restaurant POS (point of sale) software, announced the availability of their latest release, Dinerware 3.2. The release of Dinerware 3.2 marks the first major full-feature release since Dinerware 2.8.2 in February 2009 and provides restaurateurs greater control over their Dinerware system through customer loyalty program offerings, the addition of barcode scanning, menu functionality improvements, more robust reporting capabilities, and integration with additional third-party (credit cards, gift cards and loyalty) providers.

New Dinerware feature highlights include:

· Customer loyalty: The loyalty program feature enables point accruals and point redemption via offers such as discounts on future purchases, which help restaurateurs deepen customer relationships and increase repeat business.

· Barcode scanning: The barcode scanning feature simplifies the item lookup and ordering process for restaurants with large menus and wine lists. Dinerware now offers restaurateurs a way to organize their menu items using a UPC or SKU number and associated barcode.

· Menu functionality: Restaurateurs can organize and display menu items based on rules and as lists on the ordering screen for improved efficiency in menu management.

· Reporting: Reporting improvements provide added flexibility and control for managers or owners and include an expanded list of report offerings, additional report customization features and more options to save, share, and distribute report data.

· Payment provider, Gift card and Loyalty offerings integration: Dinerware has expanded the list of several integrated providers to include TSYS Acquiring Solutions, Heartland Gift Marketing and Chockstone Loyalty which ultimately brings more choices to Dinerware restaurateurs that require payment integration.

“Our path is clear, which is to further enhance our system while keeping it easy to learn, use and modify for the restaurateur and their employees,” said Jeff Riley, Dinerware CEO. “Addressing customer needs is our highest priority and our feature-rich releases reflect that. Restaurateurs want a system that is intuitive and that has the features they need to efficiently run their business. This is where Dinerware excels as our solution puts the customer in complete control.”

The Dinerware open platform, based on Microsoft SQL Server and the .NET Framework, continues to provide updates to existing functionality, new features, add-on modules like Dinerware Online Ordering, and allows for third party integration through open application programming interfaces. Dinerware has a growing list of certified third party software applications.

“As we continue to bridge innovative technologies with industry needs, Dinerware software becomes a more powerful and far reaching tool for our customers.” stated Carl English, Dinerware Founder and Chief Technology Officer. “We constantly evaluate potential solutions in the mobility or cloud computing space to understand how those offerings can translate into real everyday values in the hospitality industry. For instance, a critical aspect for cloud and mobility is to weigh the unknowns on the development side when industry standards are not yet in place. Improving the user experience is always top of mind.”

Dinerware serves the diverse needs of the hospitality industry from fine dining establishments to quick serve restaurants. Restaurateurs can integrate tools they need directly into their Dinerware system. These capabilities include online ordering, employee scheduling and labor management, and inventory and food cost management—all critical tools and important offerings for the hospitality industry. The latest release of Dinerware offers loyalty and barcode scanning functionality, more powerful reporting options, deeper menu functionality and more payment, gift card and loyalty integrations so restaurateurs can grow their businesses.

About Dinerware

Dinerware provides restaurant (point of sale) systems to fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR (quick serve), hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington and sold worldwide, Dinerware provides intuitive systems for the hospitality industry. For details, visit http://www.dinerware.com or call (866) 346-3792.

Dinerware, Inc., a leading developer of restaurant POS (point of sale) software, announced that POS2GO, an authorized Dinerware dealer, received the Innovative Solution Award in the Quick Service and Fast Casual category. The award, which recognizes ground-breaking efforts in the hospitality industry, was presented to POS2Go at the third annual Retail Solutions Providers Association (RSPA) and Vertical Systems Reseller (VSR) Magazine Innovative Solution Awards dinner during the RetailNOW 2010 conference in Las Vegas earlier this year.

POS2GO implemented a novel solution at Rockwells Express, a quick service restaurant based in New York City, using the Dinerware point-of-sale open platform and the Epson ReStick label printer. Rockwells Express creates burgers with customized ingredients mixed into the beef at the time of order. The specialty patties appear indistinguishable, so owner Steve Robbins needed a solution to correctly label the order contents.

Epson ReStick label printers produce a sticky, repositionable receipt that adheres to order packaging and thereby enables employees to quickly identify and deliver the right order to the right customer. Takeout orders can be easily identified and distributed without the need to open a package. Rockwell customers experience efficient, accurate service because they receive clearly marked, correct orders, and the business spared the expense of custom packaging.

“As a result of the efforts of POS2go, Rockwells Express was able to delight both customers and employees via this winning solution, which includes self-service ordering kiosks running on Dinerware software, in conjunction with Epson’s ReStick label printers,” said Regina Ciardiello, Editor, VSR magazine. “The Rockwells Express solution was chosen as the winner of the Quick-Service/Fast-Casual category because it captures the essence of what the RSPA/VSR Innovative Solution Awards are all about — it’s a best-in-class multi-vendor solution dedicated to the hospitality and retail verticals.”

Dinerware CEO Jeff Riley remarked, “Dinerware encourages our value-add resellers to be consultants and system integrators for their customers. We congratulate POS2GO for meeting the customer’s need by using the Dinerware open architecture to provide a cost-effective solution.” The Dinerware platform inspires VAR creativity and enables any number of combinations and solutions at any stage in the growth of the restaurant.

“On behalf of the entire POS2go team, I am honored to receive the RSPA/VSR Innovative Solution Award,” commented Hunter Allen, President of POS2go. “We are committed to investing time and effort towards understanding the needs of our customers, and we are always looking for innovative technologies to deliver tangible benefits.” He continued, “Our Dinerware solution allows for a wide range of customization with other products. Epson’s ReStick label printer was a perfect fit for this customer, and we plan to introduce it to other food service operators looking for innovative POS solutions.”

The Innovative Solution Award recipients were nominated by various vendors and chosen by a panel of industry judges.

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About Dinerware

Dinerware provides restaurant (point of sale) systems to fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR (quick serve), hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington and sold worldwide, Dinerware provides intuitive systems for the hospitality industry. For a free trial download, visit http://www.dinerware.com or call (866) 346-3792.

About POS2GO

POS2GO is a Solution Provider focused on providing technology solutions to restaurant and food service customers in New York, New Jersey & Connecticut. Founded in 1996, POS2GO delivers solutions that enable business owners to increase sales, reduce costs and improve overall business operations. POS2GO is an award winning reseller of the Dinerware Point of Sale (POS) software. For more about POS2GO call 877-476-7246 or visit www.POS2GO.com.

About Epson America, Inc.

Epson is one of the world’s leading manufacturers of highly reliable point-of-service technology, including printers, precision printing mechanisms and digital image scanners. Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. For more about Epson’s solutions, please visit pos.epson.com. Epson is a registered trademark of Seiko Epson Corporation.

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Dinerware is a registered trademark. All other trademarks and/or registered trademarks are property of their respective owners.

The session is for dealer members of the RSPA and is intended to provide attendees with a strategic framework to set valuation goals for their business, examine the current state of the VAR business with opportunities and challenges, and approaches for the development of an action plan for growing and increasing the profitability of their business over time.

This session will be Jeff’s fourth consecutive engagement with the RSPA in presenting original material at the RetailNow show based on his experience leading Dinerware’s growth over his six years as CEO. Dinerware has a unique position as a software developer because nearly one third of the company’s revenues still come from their own direct dealership business in the Pacific Northwest so Jeff understands the critical partnership dependency between software developer and value added reseller.

“There seem to be some disturbing trends facing dealers of retail systems these days. Customers want more value for less and no longer place the same value on services provided in the past. Dinerware is working hard to give dealers flexibility in designing their businesses to be more consultative and oriented toward system integration offerings to address end-to-end needs of restaurants,” Mr. Riley stated. He continued, “We don’t require our dealers to sell our add-ons, instead we provide an open platform for ISVs (independent software vendors) and technicians to deliver tailored solutions to each customer as needed. Regardless of whether dealers are interested in representing Dinerware in their market, we believe the future of the VAR business has less to do with exclusive and parochial vendor relationships and more to do with strategic IT outsourcing and integration services.”

Based on Jeff’s strong involvement with the RSPA, participation on the Education and Certification Committee, and contributions to the Vendor Working Group, he has been nominated as a candidate to serve on the RSPA’s Board of Directors. The membership vote for the RSPA Board takes place after the RetailNow keynote speech on Monday, July 26th.