Give Your Restaurant Streamlined Operations and Clear In-House Communications
Simple to learn, easy to use—Dinerware restaurant POS software streamlines your business and enables your staff to focus on the most important part of your restaurant: your customers.
> See Dinerware features organized by task
Quick, Intuitive Menu Building
Build and manage menus and access management functions from any terminal.
Fast Pay™
Sell an item in two touches! Fast Pay gives your staff the flexibility to pay immediately.
Real-Time Changes
Access management functions from any terminal. Changes occur in real time, without system restarts. Several people can perform tasks at the same time.
List View™
Sort and pay multiple tickets to cash. Print delivery information and receipts. Assign tips to multiple checks.
Instant Access to Reports
Access real-time data from any workstation. Dinerware generates reports about job performance, payroll, voids, daily sales and more. Export data to other applications, such as Excel.
Create Multiple Revenue Centers
Organize sales by type (e.g. bar, dining room, delivery). Define revenue centers by job, assigned section or both! Revenue centers enable you to generate more specific sales reports.
Unparalleled Security
Managers grant or revoke permissions, track transactions and assign security settings from any terminal, at any time.
Track Customer History
Look up customers with one touch, then view a custom menu of their favorite items! With Dinerware, all of your customers can be VIPs.
Credit Card and Gift Card Integration
Integrate your restaurant POS with several credit and gift card service providers. Some fees may apply.
Coursing
Enter appetizers, main courses and desserts at the same time. Kitchen orders are organized by course, complete with seat positions.
Powerful Discount Rules
Happy hour made easy! Create comps, coupons and automatic discounts. Select items to discount, when the discount is available, the amount of the discount and whether it may be applied to the entire guest check.
Standard Database
Modify the included database to suit your business. Store all your data in the same database.
> Back to highlights of Dinerware’s restaurant software features
Order Entry and Ticket Handling
Servers and bartenders want a POS system that allows them to effortlessly fulfill customer requests. Whether the customer wants to split a check 10 ways or just switch tables, Dinerware makes it easy for your staff to keep customers happy.
- Transfer tickets to other users
- Change tables
- Customize ticket names
- Split checks
- Share items
- Apply payments to other users’ tickets
- Repeat previously ordered items
- Hold (and release) menu items to kitchen
- Use on-screen keyboard to add special requests
- Change price or quantity of an item
- View ticket details with Ticket Status Display
- Tickets are stored forever – ideal for tabs or catering
Communications
Ensure an informed staff with features that keep everyone connected.
- View countdown item portions remaining
- Use manual override to order items as necessary
- Communicate with staff using internal messaging
- Add a message of the day to the login screen
Payment
Flexible payment options let you customize Dinerware to suit your business, not the other way around.
- Integrated credit and gift cards
- Customize guest check formatting and contents
- Optional receipt printing (great for counter service)
- Unlimited split payments on any ticket
- Split tickets into an unlimited number of payments
- Multiple cash drawers with balance-by-drawer
- Use fast pay to close a ticket in two touches
- Record checks and gift certificates with tips
Menu Setup
Create a different menu for each shift without having to re-enter shared items with fully customizable menus.
- Add unlimited menu items
- Add unlimited screen categories
- Add unlimited choices (modifiers)
- Place items into multiple screen categories
- Create custom menus for certain jobs
- Select whether choices are optional or required
- Add one or multiple choices
- Reuse choices in as many sets as you like
- Generate additional remote prints using choices
Kitchen Printing
Your chefs have enough to think about. Dinerware takes the guesswork out of course timing and food preparation.
- Print choices in red
- Group similar items on kitchen prints
- Route prints based on job
- Sort tickets by seat position
- Printers can be assigned multiple roles
Labor
Simplified labor features allow managers to create new jobs, edit timesheets and look up employee information in seconds.
- Create unlimited jobs
- Automatically calculate overtime pay
- Edit timesheets from any terminal
- Employees show red when close to overtime
- Access complete employee database
- View employees’ personal information
Pricing
Powerful pricing functionality lets you set up automatic promotional discounts, limit which staff members have void and comping privileges and more. Dinerware’s pricing can be customized to perfectly integrate with your restaurant’s existing policies.
- Item price and quantity generates dynamically
- Hide taxes for over-the-bar transactions
- Create taxation rules
- Change similarly-priced items in one step (surcharges, thresholds, GST taxes)
- Create happy hour or other promotional discounts
- Restrict discounts by job
- Suppress hidden discounts on customer prints
- Restrict manual discount availability by item
- Make discounts apply to tickets, items or both
- Add unlimited void reasons with detailed tracking
Reporting
How is your restaurant performing? Dinerware has more than 70 built-in reports that you can access with a few touches—even export the data in several formats.
- Access more than 80 built-in reports
- Instantly access daily reports
- Print on receipt printers, and preview on screen
- Database stores all information permanently
- Track audit trail of items sold
- Create reports from all data with unlimited history
- View reports on screen
- Save reports as PDF, Excel, .csv, .rtf or other formats
- See, access and use the underlying data
More Feature information
Dinerware 3.2 Feature Overview
This is a basic list of new features and functionality available in the public release of Dinerware version 3.2 and higher.
Choice and Item Quantity
Additional functionality to handle menu items with multiple choices, such as combo meals, enter open food and open discounts, and expanded kitchen print capabilities for quick-serve environments.
Open Discounts (Amount, Percentage)
Open discounts are discounts that do not have a predetermined amount and are instead set by the user at the time that the discount is applied. Open discounts can be set in two ways: as a dollar amount to be discounted from the ticket total or as a percentage of the ticket total. Restaurants that have to frequently apply discounts that are calculated on a per-ticket basis now have a simple and easy means of spot-checking a ticket total and applying the appropriate discount to that ticket.
Updates, additions and improvements
- Numerically-driven choice quantity selection allows for minimum and maximum thresholds to be set which results in a significantly-diminished number of touches to set choices on items. This expansion to the screen includes a more powerful, efficient choice selection screen
- Users can specify a default quantity for menu items which, in combination with the minimum and maximum choice quantity above, allows users to quickly place orders for menu items that are composed of both choice and quantities (example: a quantity of buffalo wings with multiple sauce choices)
Screen Category Features
Item Lookup is the ability to filter a dense list of items within a screen category using a search string. This feature allows users to avoid having to page-over when there are a significant number of items within any screen category. Restaurants with extensive wine lists, for example, will find that this feature dramatically simplifies the order entry process. This is phase one of a light retail feature set that allows items to be located via barcodes. Please refer to the documents ‘Item Lookup Setup Guide’ and ‘Barcode Scanning Setup Guide.’
Updates, additions and improvements
- Select Screen Categories may be viewed as a list
- Lists can be searched using an on-screen keyboard
- Menu items can be assigned bin numbers and searched for by bin number
- Menu items may now be quickly and easily moved into Screen Categories if they are associated with a specific Revenue Class or Item Group
Barcode Scanning
Menu items can now be assigned a UPC or SKU in the form of a barcode. A USB-connected scanner can use the barcode to locate a Menu Item in a Screen Category and add that item to a ticket. This light retail stepping stone greatly reduces the amount of time it takes to identify a Menu Item when there are a significant number of items in a single Screen Category.
Bar Tabs (Credit Card Payments)
The key question can now be addressed that so many bar, lounge or nightclub operators ask: “Can I preauthorize the credit card and leave the tab open?” Please refer to the document ‘How to Setup Bar Tabs.’
Updates, additions and improvements
- Customer credit cards can be pre-authorized for an adjustable amount, allowing them to “open a tab” yet retain their card
Loyalty
Loyalty: A program designed by a restaurateur to track purchases by guests through point accruals and point redemptions via offers, usually offered as discounts on future purchases.
Dinerware versions 3.1+ contains a native (single site) and hosted (multisite) loyalty provider designed to setup and track point accumulation and redemption. For a conceptual overview about Loyalty and Membership, please refer to the document ‘Loyalty and Membership Introduction and Overview.’
Updates, additions and improvements
- Customers in the customer database can be enrolled in a loyalty program and points can be assigned to purchase rules on menu items, item groups, or revenue classes
- Redemption of points is controlled through discount rules
Open Food
Servers and managers can now price out menu items and discounts in real time without the use of the price/weight screen. This is useful across many types of restaurants.
Updates, additions and improvements
- Any menu item may be configured to have the price entered at time of order entry
- Open discounts have been implemented; users may enter a total amount of discount or percentage of discount at the time that discount is applied to a ticket
PINless Security Privileges
Managers can set employee specific security privileges without security validation via the entry of a manager PIN. Managers can set specific functions be available to employees in one touch login mode, without security validation. For example, a server would not need manager assistance to provide a discount if the server had the proper security validation. Please refer to the document ‘How to Setup PINless Security Privileges’ for setup instructions.
Sections (Table Maps)
Sometimes sections are referred to as the Table Map, Table Management or Table Picker, the Sections options within Dinerware enables the operator to mimic the restaurant floor map within the Dinerware software.
Phase one of the table management feature set that uses an enhanced graphical interface to load a table map image from an engineer drawing or even a photo of the restaurant floor. This feature will certainly satisfy some table map needs but stops short of indicating table status. Please refer to the operator document ‘Sections Guide’ for setup instructions.
Updates, additions and improvements
- Enhanced section editor and picker allows for table placement anywhere on the section map and the use of a background image for each section
- These new features are optional so the user may choose the historical section and table experience or use the enhanced functionality
- Automatic Gratuities and Service Charges may be triggered by section
Reporting
Extensive changes and additions have been made to reporting capabilities that allow for expanded reports, report customization, and several options for exporting data related to daily management activity and archives.
Updates, additions and improvements
- New category — ‘Export Category’ enables payroll reports to be exported in formats acceptable by Paychex and PrimePay payroll systems
- The RFO is now a standardized report and can be edited in the Report Workbench
- (For advanced users) The Report Workbench has been retooled and is more robust and significantly easier to use
- A Flex Report is a new type of report that allows the user to adjust columns, summaries and report contents from within the Workstation; Flex Reports provide a high degree of ad hoc customization
- Flex Reports are slimmed-down reports that can be customized using Excel-like editing tools
- Flex Reports use a grid-based report engine that allows live sorting and grouping of columns
- Report customization is easy and can be done without the need for SQL or complicated design tools
- Pre-Built, Standard Flex Reports include Choices, Customer Payments, Discounts, Item Sales with Section and Revenue Center, Item Sales, Loyalty Audit, Loyalty Membership, Plain Menu, Product Mix, Security Log Report, Timesheets, and Voids
- Relative Date Ranges allow time frames to be specified such as “Last Week” or “Last Quarter” for date parameters which makes both automated report production and bookkeeping easier
- A new report (Weekly Commitment or RFO Weekly) displays RFO information broken-down by days of the week
- A new report (Cash Drawer) is available in the daily section and displays all cash drawer transactions and events (by drawer). As with other daily reports, the Cash Drawer report is formatted to print on the receipt printer
- Expansions to the reporting engine allow multiple data sets for any given report
- Report Favorites allow a user to combine a report along with parameters and save as a Favorite so a “short list” of important reports can be easily accessible; favorite reports can be filtered by job
Receipt / Guest Check Printing
A new screen, or Graphic User Interface (GUI), allows greater capability and control for restaurant managers. Changes made to receipt design are accurately represented on screen, so users can preview changes to receipts in real time without printing. Specific menu items can be set to print at a local receipt printer for establishments that prefer servers to walk those tickets to a bar or wine steward.
Updates, additions and improvements
- Users can now preview receipts or guest checks and see real-time changes in the preview as different options are enabled/disabled
- The receipt preview screen contains a basic search feature that will become a mainstay in all managerial functions in future versions of Dinerware. With partial or full-word searches, a user can filter and display only those functions that meet the search criteria
- Print to Receipt or Virtual Printer are advanced functions that allow a kitchen print to be routed to the receipt printer that is attached to the Workstation on which the order was entered
- Advanced, programmer-level users — Receipts and guest checks can be specified using XAML instead of the simple User Interface for powerful, extensive control over guest check contents. For programmer-level instructions, please refer to the document ‘How to Customize Receipts’ to learn more
Kitchen Printing
Added functionality enables greater flexibility in Quick-Serve Restaurants (QSR) such as delis, coffee shops, and sushi businesses.
Updates, additions and improvements
- Header and footer table/ticket information can be suppressed independently
- Menu items can be printed independently and kitchen printers can be set to cut between each item
- In addition, a notation can be added to an individual menu item, identifying the total number of identical menu items and the location of that item in the sequence (i.e. “n of n”)
Choice Rollup, Item Rollup
Advanced Print Options
Choice Rollup is the ability to roll up quantities of both menu items and menu choices on kitchen prints. This means that identical items are aggregated to a single line item on the kitchen print, with a value at the beginning of that line depicting how many of that item the table ordered. This feature greatly improves the speed and ease with which kitchen staff can receive, organize, and begin cooking incoming orders. Printer options in Dinerware are set on a per printer basis, meaning that the options for multiple kitchen printers and/or and expedite printer can be set distinct of one another.
ADDITIONAL FEATURES
General Functionality
There are a number of other newly-added functions throughout the product. Many of which are driven from results of market analysis or customer-related requests.
- Jobs can be assigned to a new employee without first having to save that employee record
- The ability to “hold” menu items can be set as a privilege by job
- Barcodes or magnetic cards (Mag Cards) are affiliated with customer records in the customer database for quick recall
- Users can set the polling time for changes to the menu
- A new security privilege allows users to open all cash drawers or choose a cash drawer on a per transaction basis
- A First Data PIN Debit and Contactless provider has been added
- The threshold for credit card signature suppression is variable and can be adjusted in the User Interface
ADVANCED (Technical Installer or Deployment Specialist)
Loyalty – Chockstone
Heartland Payment Systems’ productline Chockstone now includes loyalty. Chockstone is a multi-site loyalty provider that allows merchants to accumulate points for customers based upon purchase rules and those points can then be redeemed though offers in the form of discounts on purchases. Heartland Gift Marketing Loyalty provides a web-based portal where merchants can login and manage the users enrolled in the program, their points, and offers. Chockstone loyalty product enablement requires a minimum of 250 locations.
Loyalty – First Data
First Data offers a suite of processing options that include Credit, Gift and Loyalty. As with other loyalty providers, First Data Loyalty can be run in conjunction with Native Loyalty and is connected to a web-based backend for point storage, membership management, and general account maintenance.
Credit Card Install – TSYS Acquiring Solutions
TSYS Acquiring Solutions (TSYS) is a fully integrated payment processing provider with embedded reporting and manual batching within Dinerware, so merchants no longer need to use a middleware product such as SlipStream to connect Dinerware to TSYS. This functionality lowers costs of boarding accounts with this payment provider. Merchants can settle payment card batches and run batch reports via a single touch without the need to exit their Dinerware system.
The TSYS network is used by ISOs (Independent service operators) and payment providers for processing. Formerly known as VITAL/VisaNet, TSYS is one of the largest credit card processing networks in the world. TSYS is available as a standard credit card module with Dinerware.
Gift Card Install – Heartland Gift Marketing
Heartland Payment Systems now offers Gift Cards and is a fully integrated gift provider. The product, Heartland Gift Marketing, is simple to setup and a single merchant account can support both Canadian and U.S. tenders, from locations that span both sides of the border.
Gift Card Install – bLoyal
bLoyal is a fully-integrated gift card provider from a company that specializes in loyalty programs, wine clubs, promotional tools, mail campaigns, and customer management. bLoyal gift has all of the functionality as existing gift card providers.
AUDIENCE – PROGRAMMER (Software developers)
Security Logging
Create event logs for all management activities within Dinerware. Understand who made changes to menu items, or which manager authorized a void. This set of security reporting also extends critical data to independent third party developers (such as security camera companies) which can provide Dinerware customers greater opportunities for theft prevention.
Updates, additions and improvements
- Logging tracks all specific user actions related to critical order entry and manager functions within the Workstation
- Security logs are stored in the database for a period of time determined by the user on a per-event basis
- Logs can be used for internal auditing or in combination with video surveillance
- New reports have been created (Security by Type by User and Security by User by Type) to query security logging and display that data on a per-user basis
- Also new in Security features
- The length of user PINs can be extended beyond four digits for increased security
Brain Functionality
A complete re-design of the Dinerware Brain interface now includes the ability to archive data. Manual execution of a purge/archive through the command prompt is no longer necessary.
Updates, additions and improvements
- Databases can be archived (purged and saved); reports can be run on information that has been removed from the database for the purpose of space management. Please refer to the document ‘Dinerware Purge Functions.’
- The Workstation software can be launched directly from the Brain application
Customer Facing Display Add-In
This extensibility feature offers advanced users the ability to customize Dinerware’s customer display output for a broad variety of Customer Facing Display hardware options. This feature is particularly useful for Quick-Serve and Counter-Service environments. Please refer to the document ‘Customer Facing Display Introduction.’
Updates, additions and improvements
- Real-time order entry can be sent to external devices that display information for the customer or the kitchen
- This feature is targeted for integrators and developers; there is no end user feature set that offers this capability in the Dinerware Workstation UI Dinerware owners should consult their Dinerware Authorized Dealers for details
Virtual Client Enhancements and Additions
A faster, more scalable Virtual Client has been created to increase the ability of ISVs and developers to extend integrated products.
Updates, additions and improvements
- The Virtual Client / SOAP interface is now a permanent part of the Brain. There is no longer any need to install IIS
- The Virtual Client operates at a greater rate of speed than its predecessor
The Virtual Client is constantly evolving and additional method calls have been created and will continue to be developed
